Safe Crisis Management

SCM Non-Physical

This three-day workshop is intended to enhance participant skills and understanding of Safe Crisis Management non-physical intervention strategies. The program reviews core concepts of behavioral support as well as provides specific primary, secondary and tertiary intervention strategies, which when used correctly will have positive impact on the organization’s culture.

Primary strategies to be learned include organizing and delivering needs based programming, developing structure and routine and promoting collaborative rather than adverse relationships. In addition, the use of surface behavior management techniques are reviewed.

Participants will learn and practice secondary strategies that include non-verbal, para-verbal and verbal intervention techniques. The active listening model and the use of de-escalating responses are practiced in emotionally charged role-play situations.

A debriefing and resolution interaction formula is demonstrated and practiced. This tertiary strategy provides a methodology by which crisis behavior can become a therapeutic experience. The workshop concludes with participants using a self-administered intervention skill appraisal process.

Workshop Highlights...

This workshop is highly interactive and uses a significant amount of role-plays and numerous skill demonstrations.
Discover why and how your organization's structure and relationship with your clientele can make a real difference.
Develop responses to avoid the trap of will struggles and counter aggression.
Demonstrate the active use of self to de-escalate emotionally charged interactions.
Practice listening and response skills that promote problem-solving and peaceful outcomes.
Create a resolution model that can move to the heart of the matter.
Utilize self-appraisal techniques that develop de-escalation skills.
The program includes an interactive workbook.

Let us assist your staff in developing a culture that prides itself in using non-physical intervention skills!!